PRISM/CHECKAI CONTENT QUALITY STUDIO
PC-QA-001
QUALITY REVIEW / ISSUE 001

Better answers.
Better trust.

Put two AI-generated customer replies under the lens. Check the source facts, compare quality, and deliver a clear independent review.

6–8 MINUTESQUALITY ASSURANCEEN / 中文
01

Your assignment

You are reviewing AI-generated customer support content for a travel accessories retailer. Your job is to identify factual conflicts, evaluate communication quality, and choose a safer response. Do not invent information beyond the policy sheet.

01Read the official policy facts
02Compare two AI-generated answers
03Flag inaccuracies and rate quality
04Submit your review and save PNG
SOURCE OF TRUTH / VERIFIED POLICY

Merchant policy sheet

Use only these facts to assess factual accuracy. This is the source the AI should follow.

SHIPPINGFree from S$80
DELIVERY2–4 business days after dispatch
RETURNSWithin 14 days of delivery
CONDITIONSUnused · original packaging · no next-day guarantee
INCOMING CUSTOMER MESSAGE
“I ordered a carry-on bag for S$92 on Monday. Will it get here by Friday? And can I return it if I change my mind?”
Customer inquiry · Singapore online store
02

Compare the AI replies

Both messages answer the same customer. Check each claim against the merchant policy sheet.

A
AI RESPONSE AGenerated customer reply
Your S$92 order qualifies for free standard shipping. Delivery usually takes 2–4 business days after dispatch, so I can’t guarantee arrival by Friday.\n\nIf you change your mind, you may return the bag within 14 days of delivery, provided it is unused and in its original packaging.
DRAFT OUTPUT / RESPONSE A
B
AI RESPONSE BGenerated customer reply
Good news! Every order comes with free next-day delivery, so your bag will definitely arrive by Friday.\n\nNo worries if you change your mind: you can return it within 30 days, even after using it. Just contact our team and we’ll take care of everything!
DRAFT OUTPUT / RESPONSE B
03

Quality assessment

Select the answer supported by the source. Other ratings should reflect your personal judgment, not a forced positive opinion.

1. Which response is more factually accurate?
2. Which problems can you identify in the less accurate response?

Select all that apply. You can select multiple items.

3. Which response would you recommend for customer use?
4. How clear and helpful was the response you recommended?

1 = Poor · 5 = Excellent

5. Optional note for the content team
0 / 4 required questions complete
Preview task · Fictional retailer and policy for product demonstration. Completion records are browser-generated.
✓

REVIEW SUBMITTED

Your quality review is complete. Save your PNG Record for your files.

ORDERPC-QA-001
ACCURACY
ISSUES FLAGGED
RECOMMENDATION
QUALITY RATING
COMPLETED AT

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